Will there be a fee charged for cancellations?
Cancellation charges are as follows:
Notification 3 to 7 days before check in 20% Notification 3 to 7 days before check in 50% Notification 1 day before check in 80% Notification on the day of check in/no show 100% For group cancellation fees please contact us at info@izuhotel.co.jp
Can I receive a special discount rate if I stay for an extended period?
Yes, you will receive a special discount rate if you stay for 3 nights or more.
Please check our reservation page for the latest availability and rates.
Do you have Japanese style rooms?
We have Japanese style rooms that have come with tatami mats and futons
(straw mats and Japanese style mattresses).
Do you accommodate children?
One child 6 years old or under - stays for free*
Two children 6 years old or under - both children together will count as only one person
Children over 6 years old - charged normal rates
* Single and semi double rooms cannot be shared with children.
Do I need give you credit card details upon making my reservation?
Yes, you will need to give us your credit number and expiry date. There will be no charge on the cardholder unless you cancel or do not arrive, as the card is only used as a guarantee of your reservation.
What time is check in?
Check in from 3:00pm. Latest check in time is at 12:00pm (midnight).
If you are running late please call us on 03-3831-8666.
What time is check out?
Check out time is at 11:00am.
Do you have a curfew?
We do not have a curfew. The main door closes at 2:00am but after this we can open the door for you via the hotelfs intercom.
Can you keep my luggage before check in or after check out?
We will gladly keep your luggage for you, please ask at our reception.
When should I pay?
The hotel works on a pay in advance system so guests will have to pay on check in.
Do you accept credit cards?
Yes, we accept the following credit cards; Visa, Master Card, Diners Club, American Express, JCB and Ginren.
What is a single room with shared bathroom?
It is single room where you share a bathroom with one other guest.
What is the difference between semi double and double rooms?
The rooms are same size, the only difference is the bed size.
A semi double bed is 200cm by 120cm. A double bed is 200cm by 140cm.
Will a Japanese style room accommodate four people?
Yes, a Japanese room will accommodate 4 people though in this case it might be a little snug.
Are visitors allowed into my room?
You are not to bring outside visitors into your room. Visitors should wait for you in the hotel lobby.
Do you have non-smoking rooms?
Yes, we have non-smoking rooms. Please choose a non-smoking room upon reservation.
Do you have internet access?
All rooms have a free high-speed internet access via LAN cable (you need to bring a computer).
LAN cables are available from our reception desk. In addition, we have free WI-FI access
available in the hotel lobby and free use of an internet PC in the hotel lobby.
Is there a convenience store nearby?
Yes, there is a Lawson convenience store located on the first floor (ground floor) of our building.
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Are laundry facilities available?
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Yes, we have a coin operated laundry machine and a dryer located on our second floorD
